Frequently Asked Question

Not enough information? Here you can find answers to your questions
Support
How to upgrade to a higher subscription plan?

Open the AQUM anti-detect browser. Go to “Balance,” then select “Change Subscription.” To upgrade, you need to have the necessary amount on your balance. If your current subscription is still active, a recalculation will be made, and the new plan will be displayed with a discount.

How to downgrade to a lower subscription plan?

If you want to switch to a lower plan, make sure you comply with all the limits of the new plan (remove extra team members, profiles, etc.). Then open the AQUM anti-detect browser, go to “Balance,” and select “Change Subscription.”

The subscription mentions the number of proxies. Are they included in the subscription?

No. The saved proxies—for example, 15 in the Starter plan—represent the number you can pre-load into the proxy manager. Afterward, you can simply select them from the list when adding them to a profile. If you don’t pre-load them, you can attach proxies directly to the desired profile, and the number is unlimited.

After sending a profile, it turned gray. What should I do?

The profile is “gray” because it is pending. Your team member needs to accept it in their notifications. Once they do, the profile will disappear from your end. If they decline the profile, it will be returned to you.

How to add a member to the team?

To add a user to your team, they first need to register in the system. Note! Once the user registers, they should not choose the “Free” plan, as this will prevent you from inviting them to your team. In that case, a new account will need to be registered because they will have activated a subscription.

Why can`t the noise be disabled?

Our noise is not completely random like in other anti-detects; it’s “deterministic,” meaning it is based on the video card selected in the profile. Websites cannot distinguish it from a real image.

There are two reasons why it cannot be turned off:

1. We’ve made significant changes to the image generation algorithm on Canvas/WebGL/Audio, so turning it off without consequences is not possible.

2. If you disable the noise, websites could detect inconsistencies between the generated images and the video card name, leading to potential blocks.

Other anti-detects allow noise to be disabled due to flaws in their algorithms, meaning some websites require no noise while others need it. Our algorithm doesn’t have these issues.

Do you have a manual input function?

Yes!  

 For MacBook: Shift + CMD + F  

 For Windows: Shift + Ctrl + F

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